Frequent questions

All dolls are 15 inches (37 cm) tall, except for the unicorn doll who is a little taller due to her unicorn horn headband, her total height is 17 inches (43 cm). The width of the shoulders is 10 cm, but with his arms open the measurement is 20 cm (8 inches) from one side of the hand to the other. The depth is 6 cm on all dolls.

All dolls are made with natural fabrics, in a proportion of 70% cotton - 30% polyester. The body is made of soft 100% cotton fabric and is filled with hollow polyester and cotton fibers, carefully inserted by hand to leave it padded and soft. They have been carefully sewn by hand with twisted thread. The embroidery on her face is made with the highest quality threads and her hair is made of delicate wool.

Each of our dolls is shipped in a delicate box.
Presentation created by a prestigious graphic designer who has captured in each one the personality, style and colors of each doll. They are perfectly protected inside by a custom-made cardboard, which holds the doll with a golden flange, to prevent it from moving and suffering any damage during the journey to your home.

They are also sent protected inside a box.
heavy-weight cardboard to prevent any deterioration or damage during transport.

All our dolls, as well as their outfits, are hand washable and
always separately, but keep in mind that you must do it carefully, always in cold water and using neutral soaps, do not soak and do not twist. Dry horizontally in a shaded area. Bleach or bleach cannot be used, clothing can be ironed on the coldest level of ironing. It is not suitable for dry cleaning nor can it be put in the dryer.

All these instructions are at your disposal in the
hanging tag that the doll wears on its back, as well as in the legal text of the packaging box.

Although each of the dolls has an individual outfit,
We are open to you being able to change their standard dress for any of the other dresses in the collection. You just have to contact us through our email and explain your suggestion. We will be happy to give you the best answer.

You just have to tell us what you would like or send us your own design through our email .
In order to please your wishes, our team of dressmakers will get to work on the design and will offer you a quote for its preparation.

Currently all our dolls are unique and their designs
They are patented, which means they are already fixed models, unfortunately we cannot change hairstyles, facial features or clothing patterns. If you have any ideas or suggestions for our products, we welcome you to
Email us your thoughts!

Drimydolls dolls have exclusive PVC eyelashes that should be treated carefully, they should not be pulled, subjected to heat, nor placed in the mouth since both you and anyone else could suffer the risk of being ingested.

All our products are for sale either through the website www.drimydolls.com or through the AMAZON e-commerce platform. If you make your purchase from our website, you can benefit from a 10% discount on your first purchase, as long as you have previously REGISTERED. We will periodically send you discount vouchers and great promotions. You will always get benefits if you make your purchases from our website.

We are very agile in our shipments and the moment we receive notification of your
order, we immediately start the packaging and shipping process.

For all shipments within the national territory of Spain, the delivery times are:

PENINSULA

Web Order : If your order has been placed from our website, the estimated delivery time is 24-48 WORKING HOURS as long as the order is
has done from Sunday to Thursday. If you make the purchase on Friday or Saturday, it is very possible that you will receive it between Monday and Tuesday of the following week.

Amazon Order : If you make the purchase through AMAZON and you are Prime, you will receive the shipment in 24 hours, otherwise the delivery times will be those published on their shopping website.

BALEARIC ISLANDS, CANARY ISLANDS, CEUTA AND MELILLA

Web Order : If you
order has been placed from our website, the estimated delivery time is 3-4 WORKING DAYS as long as the order has been placed from Sunday to
Thursday. If you make the purchase on Friday or Saturday, it is very possible that you will receive it between Thursday or Friday of the following week.

Amazon Order: If you make the purchase through AMAZON and you are Prime, you will receive the shipment in 48 hours, otherwise the delivery times will be those published on their shopping website.

For all international deliveries, the time required depends on our logistics partners and their affiliates. The estimated delivery times will be:

EUROPE – 7 days

REST COUNTRIES – 10 days

**There may be some possible delay in delivery due to the impact of COVID19 and the war conflict in Ukraine.

Our shipments always
They will be FREE for all deliveries within the Peninsula.

We offer standard or express delivery to any country in the world. Check the rates in ourShipping and Delivery Policy.

We inform you that we do not ship to post office boxes, military and restricted areas or naval ports. As well as any area in a conflict area.

You will receive an email containing a tracking number once your order is placed. You can track your order by clicking on the tracking number or by contacting us through the contact email or WhatsApp chat.

The shipping confirmation email is sent to your email address once your package is shipped (within 2 business days of placing your order). But sometimes it might have gone to your spam. Try searching for 'Drimydolls' using the search tool on your email page and you might find it.
If the above method doesn't work, you may have left an incorrect email address. Send us an email so we can
verify it.

We offer the most common payment methods. You can pay with
Visa, Mastercard or PayPal. All our payments are processed in
EUROS.

This may happen because you have added 2 or more items in your
order and an automatic discount has already taken priority over the normal discount code.

If not, send us an email and we will help.

You can make changes to your order up to 6 hours after placing it, since our shipping process is very agile and the order may already be on its way. The quickest thing is to contact us via email.

As all our products are handmade, there could be
some differences with respect to the advertised images, although these will always be minimal and will never affect the excellent quality of the materials and finishes. That's what really makes our dolls unique. In any case, if the doll you have received is not to your liking, please send us an email .

For any manufacturing defect or any damage suffered in
transportation to your home, the return period will be 30 days from receipt of the order. In this case we will proceed to collect it and subsequently refund it once said damage has been verified.

We would be very sorry if you had any incident, in any way.
case, our priority will be to solve it.
Send us an email with your problem or incident to the service
customer service at contacto@drimydolls.com . We would appreciate it if you could include an image of the product as well as the package and give us as much detail as possible about the incident you have had so that we can solve it as soon as possible.
We can serve you better through direct contact, so please let us know by sending an email .